Consumer Products

Whether you run a large or medium-sized company in the consumer products industry, our objective is to provide the precise individual solution that will increase your competitive advantage. From the customer order, to storage, picking, customs clearance, through to returns management, we develop holistic solutions along the logistics chain for consumer products such as furniture, clothing and lifestyle.

From setting up an on line store to the further development of existing concepts, together with well-known partners, we can provide guidance for our customers in their e-commerce activities. We can take care of the shipping and returns logistics of the online store for you. Not only that but, with our partners, we provide support for both the setting up and further development of the on line store, including payment handling and the development and operation of customer services. Based on existing standards, together with you, we develop an individual concept for your e-commerce activities.

An interdisciplinary project team works out a storage concept that meets the specific requirements for the goods, considering all of the current storage types. The warehouse organization is a critical factor in efficient warehouse logistics. With the aid of IT, we monitor all systems, organize replenishment control, and optimize the placement of the goods. We carry out technical optimization of existing customer systems or use new technologies, such as pick-by-light, in the warehouses. The demands on the logistics service provider are different for every warehouse, depending on the statutory provisions and the customer requirements. We meet the particular challenges in each case and develop sustainable solutions.

Multi-channel fulfillment

For retailers and producers who use all distribution channels (brick and mortar, online, catalog, webstore, and telephone), the consumers expect the distribution channels to be interlinked. With both the brick and mortar retailer and the online store, all items must be available at all times, and indeed wherever the consumer wants. We can offer you the development of a holistic multi-channel logistics system, beginning with the design, construction, and operation of a logistics facility, through to the supply of all distribution channels from a central stock of products. A multi-channel approach that is implemented in a consistent manner results in overall higher availability of items and optimization of the product stocks.

Management of returns

The high rates of returns in the consumer products area are not welcomed by retailers or producers, but are unfortunately unavoidable. First, there is a requirement to unburden the customer quickly. Then, it is a question of swiftly feeding the goods into the distribution cycle to minimize the handling charges. In order to increase the availability of items, sophisticated sorting and preparation processes are used. Together with you as our customer, we develop individual returns concepts in order to make the goods available to be redispatched quickly. These could include: checking of returns shipments (identity check, fraud check, etc.), assessment of items (goods quality, reusability, etc.), sorting of goods according to customer specifications, preparation of returned goods (repackaging, correction of defects, etc.) and disposal of defective goods.